Frequently Asked Questions
Answers to common questions about Football Compass.
01 Is Football Compass licensed and regulated, and which gambling authority issues its license?
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Yes – Football Compass operates under a licence issued by the Malta Gaming Authority (MGA), one of the most respected gambling regulators in the EU. The licence obliges us to adhere to strict player‑protection, anti‑money‑laundering and game‑fairness standards. You can verify our licence number on the MGA website.
02 What documents does Football Compass need for identity verification, and how long does the KYC process usually take?
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To verify your account we require a government‑issued photo ID (passport, national ID or driver’s licence) and a recent proof of address such as a utility bill or bank statement dated within the last three months. Most customers complete the check within 24‑48 hours after uploading the documents in the “Verification” section of the site. If additional information is needed, support will contact you by email.
03 What payment methods can I use to deposit and withdraw funds at Football Compass, and are there any transaction fees?
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Football Compass accepts Visa and Mastercard credit/debit cards, Skrill, Neteller, ecoPayz, direct bank transfer and the cryptocurrencies Bitcoin, Ethereum and USDT. Deposits are instant for most methods and generally carry no fees; a small 1 % processing charge may apply to credit‑card transactions. Withdrawals to e‑wallets are processed within 24 hours, while card and bank transfers take 3‑5 business days; crypto withdrawals are usually completed within an hour.
04 How does Football Compass settle bets if a match is postponed, canceled, or ends in a draw?
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If a match is postponed before kick‑off and rescheduled within 48 hours, bets remain valid; if it is cancelled or not played within that window the stake is returned in full. For markets that include a draw option (e.g., 1X2), a drawn result is settled according to the official result – the draw selection wins. All other non‑runner outcomes are treated as void and stakes refunded.
05 Can I change the odds format on Football Compass between decimal, fractional, and American, and where do I find the setting?
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Yes – you can switch the odds display between decimal, fractional and American formats at any time in the “Settings → Odds Format” section of your account. The change applies instantly to all open markets, including live events, and will be remembered for future sessions.
06 Does Football Compass offer cash-out on live and pre-match bets, and how is the cash-out value determined?
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Football Compass offers cash‑out on a wide range of pre‑match and in‑play markets when the cash‑out icon appears. The offered amount reflects the current probability of your bet winning, adjusted for the remaining time and any live scores; it can be lower or higher than the original potential payout. You can accept or decline the cash‑out any time before the market is settled.